Privacy

Privacy Policy

Effective Date: January 28, 2026  â€˘  This Policy explains how PockeTech LLC (doing business as “PockeTech Pro”) collects and uses information when you use the Platform.

Contents

Use the links below to jump to a section.

1. Quick Summary

  • No account required: you can submit a request without creating an account.
  • We use info you provide: primarily to route your request to independent contractors and communicate with you about it.
  • We don’t sell your personal information for money.
  • You control what you submit: don’t include sensitive details you don’t want shared with contractors.

This summary is for convenience only. Please read the full Policy below.

2. Information We Collect

2.1 Information You Provide

When you use the Platform (for example, submitting a service request), you may choose to provide information such as:

  • Contact details (e.g., name, phone number, email address)
  • Location details (e.g., state, city, ZIP code, or service address you enter)
  • Project details (e.g., service category, job description, photos you upload, preferred timing)
  • Communications you send to us (e.g., messages, emails, support requests)
Please avoid submitting sensitive personal information (such as Social Security numbers, financial account numbers, or detailed medical information).

2.2 Information Collected Automatically

When you visit the Platform, we may automatically collect certain information such as:

  • Device and browser data (e.g., device type, operating system, browser type)
  • Usage data (e.g., pages viewed, clicks, referring pages, approximate location derived from IP address)
  • Log data (e.g., access times, errors, performance metrics)

2.3 Cookies and Similar Technologies

We may use cookies or similar technologies for basic site functionality, security, and analytics. See Section 6 for more details.

3. How We Use Information

We use information to:

  • Route and deliver your service request to relevant independent contractors
  • Facilitate communications about your request (confirmations, follow-ups, scheduling)
  • Operate, maintain, and improve the Platform (including debugging and performance)
  • Prevent fraud, abuse, and security incidents
  • Comply with legal obligations and enforce our Terms of Use
Primary purpose: The Platform is built around request routing. Most information you provide is used to match you with independent providers.

4. How We Share Information

4.1 Independent Contractors

When you submit a service request, we share the information you provide (such as your contact details, location, and job description) with independent third-party contractors so they can evaluate, contact you, and provide quotes or scheduling options.

Contractors are independent third parties and their use of your information may be governed by their own policies. We recommend you review any terms or privacy notices a contractor provides.

4.2 Service Providers

We may share information with vendors that help operate the Platform (for example, hosting, analytics, communication tools, and security providers). These providers are typically limited to using information to perform services for us.

4.3 Legal, Safety, and Business Transfers

We may share information if required by law, to protect rights and safety, to prevent fraud or abuse, or in connection with a business transaction (such as a merger, acquisition, or sale of assets).

4.4 No Sale of Personal Information

We do not sell your personal information for money. If we ever change this approach, we will update this Policy.

5. Text / Calls / Email

If you provide a phone number or email, you understand that we and/or contractors may contact you about your request using email, phone calls, or text messages. This may include automated technologies where permitted by law.

  • Message and data rates may apply depending on your plan.
  • You can opt out of contractor texts by replying “STOP” where applicable.
  • If you opt out, it may limit the ability to respond to your request.
Consent to receive communications is not a condition of purchase. However, communications are often necessary to confirm details and schedule service.

6. Cookies & Analytics

We may use cookies or similar technologies for:

  • Essential functions: site navigation, security, and load balancing
  • Performance & analytics: understanding usage trends and improving pages and features

You can control cookies through your browser settings. Disabling cookies may impact site functionality.

7. Data Retention

We keep information for as long as reasonably necessary to operate the Platform, route and manage requests, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods can vary depending on the type of data and the purpose for which it is used.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Choices

  • What you submit: You can choose what information you provide in a request.
  • Opt-out of texts: Reply “STOP” to messages where available.
  • Browser controls: You can manage cookies through browser settings.
  • Contact us: You can request help or ask questions about this Policy using the contact method below.

10. Children’s Privacy

The Platform is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can take appropriate steps.

11. State Privacy Rights

Depending on where you live, you may have certain privacy rights regarding your personal information (for example, the right to request access, correction, or deletion, or to appeal certain decisions), subject to applicable law and exceptions.

To make a request, contact us using the method below. We may need to verify your identity before responding.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. Your continued use of the Platform after changes become effective indicates acceptance of the updated Policy.

13. Contact

For privacy questions, data requests, or Platform support, use the contact method below.

đź”’ Privacy & Support Desk
Email
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